Mystery Defender October 17, 2023
This Privacy Policy delineates the methods by which the developer (known as "we," "us," or "Company") acquires, processes, and protects the personal data of our users ("you").
This policy specifically pertains to our Mystery Defender suite of services and does not extend to our website or other offerings.
We advise that you regularly check this policy as it may evolve over time. If you've given us consent, we might keep you informed about revisions via email, in-app communications, or push alerts.
At Mystery Defender, our commitment to clarity means we're upfront about the user data we abstain from collecting.
We refrain from collecting any details related to your VPN usage, such as the apps, services, and sites you visit while connected. Moreover, we neither store your original IP address nor the IP of the server you link to, and we don't log DNS requests.
Preserving our users' privacy is of utmost importance to us. Trust is built on openness and integrity. Therefore, we've categorized the data we accumulate to offer you a more transparent perspective on its purpose and acquisition method.
Sign-up Date (for instance, 2018/09/01; this detail is auto-captured during the account creation phase)
Membership Status (for instance, 2018/09/01 - 2018/10/01; this detail is auto-captured upon user subscription)
We gather these account details exclusively to offer user assistance.
Device OS (for instance, iOS 11.3.1-10,000,000; this detail is captured each time a user launches the Mystery Defender application)
Application version (for instance, Version 6.1_132_432908b; this detail is captured each time a user initiates the Mystery Defender application)
Daily active user (for instance, 2018/09/01-19,000,000; this detail is captured each time a user accesses the Mystery Defender application)
User region stats (for instance, US-100,000,000; this information is sourced from both the App Store and Google Play Store)
Armed with this information, we can better understand our users' preferences, refine our product strategy, and enhance overall user satisfaction.
Server Spot (for instance, US-California server 1) is automatically recorded when connecting via VPN.
Time of Connection (for instance, Connected@15:30 2018/05/15) is auto-recorded during a VPN linkage.
Error Log (for instance, Error_Userdoesnotallowconfiguration) is auto-recorded if the VPN connection is interrupted due to an issue.
Network type (for instance, 4G) is noted by the analytics service provider.
The objective behind collecting this data is purely to address issues and refine our VPN offerings. It's vital to highlight that such data is auto-erased from our systems permanently after 96 hours.
Usage metrics like application crash logs and in-app activity tracking when utilizing Mystery Defender.
Promotion-related data, including your iOS advertisement ID (IDFA) or Android's primary ad identifier.
These details are instrumental in monitoring our app's efficiency and specific functionalities. While these metrics support our complimentary VPN service, we ensure not to relay this information to external advertisers.
For a comprehensive understanding of our analytics service partners, please refer to the provided document links.
AppMetrica: https://metrica.yandex.com/ about/info/privacy-policy
Facebook: https://business.facebook.com/ privacy/explanation
Appsflyer: https://www.appsflyer.com/ product/data-privacy/
We prioritize the protection of your personal details and have established the following protocols to ensure its security:
Our customer support and finance teams only access the specific data needed to fulfill their individual roles.
VPN connection records are systematically and irrevocably removed from our system after 96 hours.
We appoint dedicated team members to consistently review and adapt to evolving regulations and laws, ensuring our ongoing commitment to privacy best practices.
For any questions or concerns about your privacy, please reach out to support@mystery-defender.com. Our specialized team will address your message within 48 hours.
Our website and services benefit from the use of cookies. Specifically, our website employs three types of cookies:
- Session cookies: These remember your preferences and login credentials during your time on our site.
- Google Analytics: This tool helps us monitor the effectiveness of specific pages on our site and gauge the results of our advertising efforts. For a deeper understanding of Google Analytics, please refer to their privacy policy: https://policies.google.com/ technologies/types
For those governed by the General Data Protection Regulation (GDPR), the following rights pertain to your personal data:
You are entitled to view the information gathered by Mystery Defender, as illustrated in this Policy.
You can ask for a replica of the data we've sourced from you. However, be aware that processing this demand might span up to 30 calendar days.
You can petition us to rectify any discrepancies or incomplete details pertaining to you.
You possess the right to urge us to erase your details, though certain financial data may be retained for taxation purposes.
You can direct us to halt the processing of your personal data.
You're permitted to request a version of your personal details that we've stored, formatted for common use. This might require up to forty calendar days for provision.
You hold the prerogative to challenge our utilization of your personal details and to be apprised of any profiling or automated determinations conducted using your data.
It's essential to stay updated about modifications to this Policy, as adjustments might occur from time to time. We recommend checking this page frequently to remain abreast of any changes. Upon making changes, we'll make the updated Policy accessible via our Service, marking the revision date. Your continued engagement with our Service post-revision signifies your acknowledgment and agreement with the latest Policy version. Should the changes considerably impact your rights or duties, we commit to notifying you in a timely manner. This could involve prominently showcasing the modified Policy on our Service, contacting you with the details you've shared with us, or using other suitable methods.
If you have any questions about this Privacy Policy, please contact us at support@mystery-defender.com.